Our Terms and Conditions

Please note that our prices are subject to change and we give a 90 day notice period to the customer.

Nominet

By registering a .uk domain name you enter into a contract with Nominet UK, please visit:https://www.nominet.uk/ for further details and information.

Domain renewals

We will send email reminders to customers, registrants and admin contact for domains under ICANN guidelines:

1st Reminder - sent 30 days prior to domain expiry 2nd Reminder - sent 15 days prior to domain expiry 3rd Reminder - sent 3 days prior to domain expiry Deactivation - sent 1 days after domain expiry Deletion - sent 28 days after domain expiry

Domain Expiry

All domains are renewable annually. Reminder emails are sent out 30 days, 15 days, 3 days and 1 day before domain expiry. We send reminders to the email address on the account, it is the registrant's responsibility to ensure the contact details are up to date. Pyranha will not be responsible if your domain fails due to incorrect contact details. If you do not wish to renew a domain please contact us at least 14 days prior to the domain expiry via email at contact@pyranha.co.uk. Alternatively you may set your domain to auto renew which can be managed through the client portal area. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance. If you do not renew your domain before its expiry date then all the services we provide will be suspended and you will have upto 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal to view renewal fees. After 30 days your domain will be suspended and will proceed into a 60 day grace period where you will still be able to renew your domain name but with an extra fee of �99 + Vat. This must be requested via email before the 80th day after the domain expiry, after 90 days your domain will be cancelled and deleted from the register and be made available for resale through a 3rd party registrar.

Domain Transfer

No charge will be made to transfer a domain to another registrar

Abuse

Please report any abuse/spam emails to contact@pyranha.co.uk and we will respond within 5 working days.

.UK Terms and Conditions

Please view the Nominet website for details of the.uk domain name registration process at https://www.nominet.uk/

Complaints:

All complaints are handled in confidence and can be made in writing to contact@pyranha.co.uk. Complaints will be acknowledged within 5 working days of receipt and dealt with and resolved in an efficient manner. If you are not satisfied with the outcome of the complaint response please escalate your complaint to Nominet (the .uk registry) here: https://www.nominet.uk/complaints/